/* Zoonckan Chat — widget styles. Everything is scoped to .zkc. Colours follow the Zoonckan theme's tokens
   when they exist (--primary, light/dark mode) and fall back to the plugin's own; the plugin's colour
   setting overrides --zkc-primary. */
.zkc {
  --zkc-primary: var(--primary, #5E35B1);
  --zkc-on-primary: #FFFFFF;
  --zkc-bg: #FFFFFF;
  --zkc-soft: #F6F5F2;
  --zkc-ink: #1A1D29;
  --zkc-ink-2: #5B6070;
  --zkc-line: #E8E8EC;
  --zkc-agent: #F1F0EC;
  --zkc-shadow: 26, 29, 41;
  --zkc-gap: 20px;
  position: fixed; z-index: 99990; bottom: var(--zkc-gap); right: var(--zkc-gap);
  display: flex; flex-direction: column; align-items: flex-start; gap: 14px; /* RTL: start = the right edge */
  font-family: inherit; font-size: 15px; line-height: 1.8; color: var(--zkc-ink);
  direction: rtl; text-align: right; -webkit-font-smoothing: antialiased;
}
.zkc--left { right: auto; left: var(--zkc-gap); align-items: flex-end; }
.zkc *, .zkc *::before, .zkc *::after { box-sizing: border-box; }
.zkc :where(button, input, textarea) { font: inherit; color: inherit; margin: 0; } /* :where keeps the components' own colours winning */
.zkc :where(p, h2) { margin: 0; }
.zkc [hidden] { display: none !important; }
.zkc :focus-visible { outline: 3px solid color-mix(in srgb, var(--zkc-primary) 55%, transparent); outline-offset: 2px; }

/* dark mode: the theme's toggle (data-theme) or the system setting */
:root[data-theme="dark"] .zkc {
  --zkc-bg: #171A22; --zkc-soft: #1D2029; --zkc-ink: #ECEDF3; --zkc-ink-2: #A7ACBC; --zkc-line: #2A2E3C;
  --zkc-agent: #242836; --zkc-shadow: 0, 0, 0; --zkc-primary: var(--primary, #7654BD);
}
@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) .zkc {
    --zkc-bg: #171A22; --zkc-soft: #1D2029; --zkc-ink: #ECEDF3; --zkc-ink-2: #A7ACBC; --zkc-line: #2A2E3C;
    --zkc-agent: #242836; --zkc-shadow: 0, 0, 0; --zkc-primary: var(--primary, #7654BD);
  }
}

/* ---------- launcher ---------- */
.zkc-launcher {
  position: relative; display: inline-flex; align-items: center; gap: 10px; height: 58px; min-width: 58px; padding: 0 20px 0 22px;
  border: 0; border-radius: 999px; background: var(--zkc-primary); color: var(--zkc-on-primary); cursor: pointer;
  font-weight: 800; font-size: 15px;
  box-shadow: 0 16px 30px -12px color-mix(in srgb, var(--zkc-primary) 70%, transparent), 0 4px 10px rgba(var(--zkc-shadow), .12);
  transition: transform .25s cubic-bezier(.2, .8, .2, 1), width .25s;
}
.zkc-launcher:not(.has-label), .zkc.is-open .zkc-launcher { width: 58px; padding: 0; justify-content: center; }
.zkc-launcher:hover { transform: translateY(-2px); }
.zkc-launcher-icons { position: relative; display: grid; place-items: center; width: 26px; height: 26px; }
.zkc-launcher-icons svg { grid-area: 1 / 1; transition: transform .3s cubic-bezier(.2, .8, .2, 1), opacity .2s; }
.zkc-launcher-icons svg:last-child { opacity: 0; transform: rotate(-90deg) scale(.6); }
.zkc.is-open .zkc-launcher-icons svg:first-child { opacity: 0; transform: rotate(90deg) scale(.6); }
.zkc.is-open .zkc-launcher-icons svg:last-child { opacity: 1; transform: none; }
.zkc.is-open .zkc-launcher-label { display: none; }
.zkc-badge {
  position: absolute; top: -4px; inset-inline-end: -4px; min-width: 22px; height: 22px; padding: 0 6px; border-radius: 11px;
  background: #FF5722; color: #FFFFFF; font-size: 12px; font-weight: 800; line-height: 22px; text-align: center;
  box-shadow: 0 0 0 3px var(--zkc-bg); transform: scale(0); transition: transform .25s cubic-bezier(.34, 1.56, .64, 1);
}
.zkc.has-unread .zkc-badge { transform: scale(1); }

/* ---------- panel ---------- */
.zkc-panel {
  display: flex; flex-direction: column; width: 384px; height: min(640px, calc(100vh - 116px)); overflow: hidden;
  border-radius: 22px; background: var(--zkc-bg); border: 1px solid var(--zkc-line);
  box-shadow: 0 30px 60px -20px rgba(var(--zkc-shadow), .35), 0 8px 20px -8px rgba(var(--zkc-shadow), .18);
  transform-origin: bottom right; opacity: 0; transform: translateY(12px) scale(.96);
  transition: opacity .2s ease, transform .25s cubic-bezier(.2, .8, .2, 1);
}
.zkc--left .zkc-panel { transform-origin: bottom left; }
.zkc.is-open .zkc-panel { opacity: 1; transform: none; }

/* header: who answers, status, hours and close */
.zkc-head {
  position: relative; flex: none; display: grid; grid-template-columns: auto minmax(0, 1fr) auto; align-items: center;
  grid-template-areas: "title title actions" "team info info"; gap: 10px 12px; padding: 16px 18px 20px;
  background: linear-gradient(160deg, color-mix(in srgb, var(--zkc-primary) 88%, #FFFFFF), var(--zkc-primary) 60%);
  color: var(--zkc-on-primary);
}
.zkc-title { grid-area: title; }
.zkc-head-actions { grid-area: actions; }
.zkc-team { grid-area: team; }
.zkc-head-text { grid-area: info; }
.zkc-team { display: flex; flex: none; }
.zkc-avatar {
  display: grid; place-items: center; width: 28px; height: 28px; border-radius: 50%; overflow: hidden; flex: none;
  background: color-mix(in srgb, var(--zkc-primary) 16%, var(--zkc-bg)); color: var(--zkc-primary); font-size: 12px; font-weight: 900;
}
.zkc-avatar img { width: 100%; height: 100%; object-fit: cover; }
.zkc-avatar--team { width: 42px; height: 42px; font-size: 17px; background: #FFFFFF; color: var(--zkc-primary); box-shadow: 0 0 0 3px color-mix(in srgb, var(--zkc-primary) 85%, #000000); }
.zkc-avatar--team + .zkc-avatar--team { margin-inline-start: -14px; }
.zkc-avatar--icon { background: rgba(255, 255, 255, .16); color: #FFFFFF; box-shadow: none; }
.zkc-head-text { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 1px; }
.zkc-title { font-size: 18px; font-weight: 900; line-height: 1.5; color: inherit; }
.zkc-status { display: flex; align-items: center; gap: 7px; font-size: 14px; font-weight: 800; line-height: 1.6; }
.zkc-sub { font-size: 12px; line-height: 1.6; opacity: .82; }
.zkc-head-actions { display: flex; gap: 6px; }
.zkc-icon-btn {
  flex: none; display: grid; place-items: center; width: 36px; height: 36px; border-radius: 11px; border: 0;
  background: transparent; cursor: pointer; transition: background-color .2s;
}
.zkc-head-btn { color: inherit; background: rgba(255, 255, 255, .14); }
.zkc-head-btn:hover, .zkc-head-btn[aria-expanded="true"] { background: rgba(255, 255, 255, .26); }
.zkc-stripe { position: absolute; inset: auto 0 0; display: flex; height: 4px; }
.zkc-stripe span { flex: 1; }
.zkc-stripe--amber { background: #FFC107; }
.zkc-stripe--teal { background: #009688; }
.zkc-stripe--orange { background: #FF5722; }
.zkc-stripe--purple { background: #9C7BE0; }

/* business hours (opens under the header) */
.zkc-hours { flex: none; padding: 12px 18px 14px; background: var(--zkc-soft); border-bottom: 1px solid var(--zkc-line); font-size: 13px; }
.zkc-hours-title { margin-bottom: 6px; font-weight: 900; font-size: 13px; }
.zkc-hours-row { display: flex; justify-content: space-between; gap: 12px; padding: 3px 8px; border-radius: 8px; color: var(--zkc-ink-2); }
.zkc-hours-row b { font-weight: 700; color: var(--zkc-ink); }
.zkc-hours-row.is-closed b { color: var(--zkc-ink-2); font-weight: 600; }
.zkc-hours-row.is-today { background: color-mix(in srgb, var(--zkc-primary) 12%, var(--zkc-bg)); color: var(--zkc-ink); font-weight: 800; }
.zkc-hours-note { margin-top: 6px; font-size: 12px; color: var(--zkc-ink-2); }

/* ---------- conversation ---------- */
.zkc-body { flex: 1; overflow-y: auto; overscroll-behavior: contain; padding: 16px 16px 10px; background: var(--zkc-bg); }
.zkc-list { display: flex; flex-direction: column; gap: 3px; }
.zkc-day { align-self: center; margin: 12px 0 6px; padding: 1px 12px; border-radius: 999px; background: var(--zkc-soft); color: var(--zkc-ink-2); font-size: 12px; font-weight: 700; }
.zkc-activity { align-self: center; max-width: 90%; margin: 8px 0; color: var(--zkc-ink-2); font-size: 12px; text-align: center; }
.zkc-msg { display: flex; flex-direction: column; max-width: 82%; }
.zkc-msg--me { align-self: flex-start; align-items: flex-start; } /* RTL: the visitor's messages on the right */
.zkc-msg--agent { align-self: flex-end; align-items: flex-end; }
.zkc-sender { display: flex; align-items: center; gap: 7px; margin: 10px 2px 4px; font-size: 12px; font-weight: 800; color: var(--zkc-ink-2); }
.zkc-bubble { padding: 9px 14px; border-radius: 18px; overflow-wrap: anywhere; line-height: 1.85; }
.zkc-msg--me .zkc-bubble { background: var(--zkc-primary); color: var(--zkc-on-primary); border-start-start-radius: 6px; }
.zkc-msg--agent .zkc-bubble { background: var(--zkc-agent); color: var(--zkc-ink); border-start-end-radius: 6px; }
.zkc-msg--welcome .zkc-bubble { border-start-end-radius: 18px; }
/* grouped messages (same sender, close together) */
.zkc-msg--more .zkc-meta { display: none; }
.zkc-msg--cont { margin-top: -1px; }
.zkc-msg--me.zkc-msg--more .zkc-bubble { border-end-start-radius: 6px; }
.zkc-msg--agent.zkc-msg--more .zkc-bubble { border-end-end-radius: 6px; }
.zkc-msg--more { margin-bottom: 2px; }
.zkc-msg--me .zkc-bubble a { color: inherit; }
.zkc-msg--agent .zkc-bubble a { color: var(--zkc-primary); }
:root[data-theme="dark"] .zkc-msg--agent .zkc-bubble a { color: color-mix(in srgb, var(--zkc-primary) 45%, #FFFFFF); }
.zkc-text + .zkc-image, .zkc-text + .zkc-file, .zkc-image + .zkc-text { margin-top: 8px; }
.zkc-image { display: block; margin: -3px -8px; }
.zkc-image img { display: block; max-width: 240px; max-height: 240px; border-radius: 12px; }
.zkc-file { display: inline-flex; align-items: center; gap: 6px; font-weight: 700; text-decoration: none; direction: ltr; }
.zkc-meta { margin: 2px 6px 4px; font-size: 11px; color: var(--zkc-ink-2); }
.zkc-msg--welcome .zkc-meta { display: none; }
.zkc-tick { display: inline-flex; vertical-align: -1px; margin-inline-start: 4px; color: var(--zkc-ink-2); }
.zkc-seen { font-weight: 700; color: var(--zkc-primary); }
:root[data-theme="dark"] .zkc-seen { color: color-mix(in srgb, var(--zkc-primary) 45%, #FFFFFF); }
.zkc-wait {
  margin: 10px auto 4px; max-width: 92%; padding: 8px 12px; border-radius: 12px; background: var(--zkc-soft);
  color: var(--zkc-ink-2); font-size: 12.5px; line-height: 1.8; text-align: center;
}
/* replies: quoted message inside a bubble, the reply button and the bar above the composer */
.zkc-msg { position: relative; }
.zkc-quote {
  display: flex; flex-direction: column; gap: 0; width: 100%; margin: 2px 0 6px; padding: 5px 10px; border: 0; border-radius: 10px;
  border-inline-start: 3px solid currentColor; background: rgba(0, 0, 0, .06); color: inherit; font-size: 12.5px; line-height: 1.7; text-align: start;
}
button.zkc-quote { cursor: pointer; }
.zkc-msg--me .zkc-quote { background: rgba(255, 255, 255, .16); }
.zkc-msg--agent .zkc-quote { border-color: var(--zkc-primary); }
.zkc-quote b { font-size: 12px; font-weight: 800; }
.zkc-quote span { opacity: .85; overflow: hidden; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; }
.zkc-reply-btn {
  position: absolute; bottom: 26px; display: grid; place-items: center; width: 30px; height: 30px; padding: 0; border-radius: 50%;
  border: 1px solid var(--zkc-line); background: var(--zkc-bg); color: var(--zkc-ink-2); cursor: pointer; opacity: 0; transition: opacity .15s;
}
.zkc-reply-btn svg { transform: scaleX(-1); } /* RTL */
.zkc-msg--agent .zkc-reply-btn { left: calc(100% + 6px); }
.zkc-msg--me .zkc-reply-btn { right: calc(100% + 6px); }
.zkc-msg:hover .zkc-reply-btn, .zkc-reply-btn:focus-visible { opacity: 1; }
@media (hover: none) { .zkc-reply-btn { opacity: .7; } }
.zkc-msg.is-flash .zkc-bubble { animation: zkc-flash 1.2s ease; }
@keyframes zkc-flash { 0%, 100% { box-shadow: none; } 30% { box-shadow: 0 0 0 3px color-mix(in srgb, var(--zkc-primary) 45%, transparent); } }
.zkc-replybar {
  flex: none; display: flex; align-items: center; gap: 8px; margin: 0 12px; padding: 8px 12px; border-radius: 12px 12px 0 0;
  background: var(--zkc-soft); border-inline-start: 3px solid var(--zkc-primary); font-size: 13px;
}
.zkc-replybar-text { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.zkc-replybar-text b { font-size: 12px; font-weight: 800; color: var(--zkc-primary); }
.zkc-replybar-text span { color: var(--zkc-ink-2); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.zkc-replybar-close { width: 30px; height: 30px; color: var(--zkc-ink-2); }
.zkc-replybar:not([hidden]) + .zkc-composer { border-top: 0; }

.zkc-retry { display: inline-flex; align-items: center; gap: 4px; padding: 0; border: 0; background: none; color: #E03131; font-weight: 700; cursor: pointer; }

/* bot / agent prompts */
.zkc-options { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.zkc-option {
  padding: 4px 12px; border-radius: 999px; border: 1.5px solid var(--zkc-primary); background: var(--zkc-bg); color: var(--zkc-primary);
  font-weight: 700; font-size: 14px; cursor: pointer;
}
.zkc-option:disabled { opacity: .5; cursor: default; }
.zkc-rating { display: flex; gap: 4px; margin-top: 8px; }
.zkc-rate { width: 38px; height: 38px; border-radius: 12px; border: 0; background: var(--zkc-bg); font-size: 22px; cursor: pointer; transition: transform .15s; }
.zkc-rate:hover:not(:disabled) { transform: scale(1.15); }
.zkc-rate:disabled:not(.is-picked) { opacity: .35; }
.zkc-rate.is-picked { box-shadow: 0 0 0 2px var(--zkc-primary); }
.zkc-thanks { margin-top: 6px; font-size: 13px; font-weight: 700; }
.zkc-inline-form { display: flex; gap: 6px; margin-top: 8px; }
.zkc-inline-form .zkc-input { flex: 1; min-width: 0; }

.zkc-typing { display: flex; gap: 4px; width: fit-content; margin: 6px 0 4px; margin-inline-start: auto; /* RTL: pushed to the left, the agents' side */ padding: 12px 14px; border-radius: 18px; border-start-end-radius: 6px; background: var(--zkc-agent); }
.zkc-typing span { width: 7px; height: 7px; border-radius: 50%; background: var(--zkc-ink-2); animation: zkc-dot 1.2s infinite ease-in-out; }
.zkc-typing span:nth-child(2) { animation-delay: .15s; }
.zkc-typing span:nth-child(3) { animation-delay: .3s; }
@keyframes zkc-dot { 0%, 60%, 100% { transform: none; opacity: .4; } 30% { transform: translateY(-4px); opacity: 1; } }

/* ---------- name and mobile, a card in the conversation ---------- */
.zkc-prechat {
  display: flex; flex-direction: column; gap: 12px; margin: 14px 0 4px; padding: 16px; border-radius: 18px;
  background: var(--zkc-bg); border: 1px solid var(--zkc-line); box-shadow: 0 12px 24px -18px rgba(var(--zkc-shadow), .4);
}
.zkc-prechat-text { font-size: 14px; color: var(--zkc-ink-2); line-height: 1.9; }
.zkc-field { display: flex; flex-direction: column; gap: 4px; }
.zkc-field > span { font-size: 13px; font-weight: 800; }
.zkc-input {
  width: 100%; min-height: 44px; padding: 8px 14px; border-radius: 12px; border: 1.5px solid var(--zkc-line);
  background: var(--zkc-soft); color: var(--zkc-ink);
}
.zkc-input::placeholder { color: color-mix(in srgb, var(--zkc-ink-2) 70%, transparent); }
.zkc-input:focus { outline: none; border-color: var(--zkc-primary); background: var(--zkc-bg); }
.zkc-input[dir="ltr"] { text-align: left; }
.zkc-input[dir="ltr"]:placeholder-shown { text-align: right; }
.zkc-error { font-size: 13px; font-weight: 700; color: #E03131; }
.zkc-prechat-actions { display: flex; gap: 8px; }
.zkc-btn {
  display: inline-flex; align-items: center; justify-content: center; min-height: 46px; padding: 0 18px; border-radius: 12px; border: 0;
  background: var(--zkc-primary); color: var(--zkc-on-primary); font-weight: 800; cursor: pointer;
}
.zkc-prechat-actions .zkc-btn:first-child { flex: 1; }
.zkc-btn--ghost { background: transparent; color: var(--zkc-ink-2); }

/* ---------- composer ---------- */
.zkc-composer { flex: none; display: flex; align-items: flex-end; gap: 4px; padding: 10px 12px 12px; background: var(--zkc-bg); border-top: 1px solid var(--zkc-line); }
.zkc-textarea {
  flex: 1; min-width: 0; max-height: 140px; min-height: 44px; padding: 10px 14px; resize: none; border-radius: 14px;
  border: 1.5px solid transparent; background: var(--zkc-soft); color: var(--zkc-ink); line-height: 1.6;
  overflow-y: hidden; scrollbar-width: thin; /* chat.js shows a scrollbar only past the maximum height */
}
.zkc-textarea:focus { outline: none; border-color: var(--zkc-primary); background: var(--zkc-bg); }
.zkc-attach { color: var(--zkc-ink-2); width: 44px; height: 44px; }
.zkc-attach:hover { background: var(--zkc-soft); color: var(--zkc-ink); }
.zkc-send {
  flex: none; display: grid; place-items: center; width: 44px; height: 44px; border-radius: 14px; border: 0;
  background: var(--zkc-primary); color: var(--zkc-on-primary); cursor: pointer; transition: transform .15s;
}
.zkc-send svg { transform: scaleX(-1); } /* RTL: the arrow points to the start of the line */
.zkc-send:active { transform: scale(.94); }

/* ---------- small screens: full-screen chat ---------- */
@media (max-width: 520px) {
  .zkc { --zkc-gap: 16px; }
  .zkc-launcher.has-label { width: 58px; padding: 0; justify-content: center; }
  .zkc-launcher-label { display: none; }
  .zkc.is-open { inset: 0; gap: 0; }
  .zkc-panel { position: fixed; inset: 0; width: auto; height: 100%; height: 100dvh; border-radius: 0; border: 0; }
  .zkc.is-open .zkc-launcher { display: none; }
  html.zkc-locked, html.zkc-locked body { overflow: hidden; }
  .zkc-head { padding-top: max(18px, env(safe-area-inset-top)); }
  .zkc-composer { padding-bottom: max(12px, env(safe-area-inset-bottom)); }
  .zkc-textarea, .zkc-input { font-size: 16px; } /* no zoom on focus in iOS */
}

@media (prefers-reduced-motion: reduce) {
  .zkc *, .zkc-panel { transition: none !important; animation: none !important; }
}
.zkc-msg--more .zkc-reply-btn { bottom: 2px; } /* no time line under grouped messages */